Building department services contract

CGA's president defended the department's performance, citing permit turnaround times under three days, and urged the city to require measurable, data-backed results in any future RFP.

The chief building official cited about 160,000 customer interactions a year and described process improvements, like notifying contractors of insurance issues instead of auto-rejecting applications.

A homeowner said the department itself — not just contractors — causes delays, describing being turned away for a homeowner permit, and warned a city building official could create collusion risks.