Permitting and customer service overhaul
Summary
The city is overhauling outdated forms, checklists, and public documents across seven departments — with planning and zoning the top focus — so residents and businesses get consistent answers. Mayor Branch pushed for rolling out improvements every two weeks instead of one big release in May.
At a glance
- Total mentions
- 2
- Last 30 days
- 0
Last discussed Jul 9, 2026.
Impact analysis
Budget is down year over year; the new state third-party inspection law will reduce permit fee revenue, requiring offsetting cuts.
Homeowners, builders, and small businesses dealing with permits, business licenses, and utility notices.
Mentions & discussions (2)
Public Workshop - Jul 9, 2026
Director Michael Fuller presented a lower budget than last year, crediting improved customer service and faster reviews. He plans savings from reduced code abatement (homeowners are cleaning up their own properties post-hurricane) and is holding off on new permitting software. A state third-party inspection law will cut permit revenue.
Public Workshop - Jan 5, 2026
The city is overhauling outdated forms, checklists, and public documents across seven departments — with planning and zoning the top focus — so residents and businesses get consistent answers. Mayor Branch pushed for rolling out improvements every two weeks instead of one big release in May.
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