Low PriorityPublic Safetyopen
AI phone systems blocking live help
Summary
Members complained that calling most city departments now gets you an AI menu, not a person — and no callback on code complaints anymore. The board asked staff to find a workaround and possibly bring in someone to address it.
At a glance
- Total mentions
- 1
- Last 30 days
- 0
Discussed at 1 meeting in the last 60 days; most recently Sep 24, 2026.
Impact analysis
✅Who benefits
Residents would benefit from being able to reach a live city employee by phone.
⚠️Who could be affected
Residents with complaints — like code enforcement issues — get slower or no responses.
Mentions & discussions (1)
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