Citywide Professional Answering Service
Summary
City will hire 22nd Century Technologies to replace the notorious phone tree with a 24/7 AI and live-agent service. Contract must come back to commissioners with the price before final approval.
At a glance
- Total mentions
- 2
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Oct 21, 2026.
Impact analysis
Cost not yet set; negotiated price will return to the Commission.
Anyone who calls City Hall — especially seniors and non-tech-savvy residents.
The number-two bidder, Datamark, contested the ranking and staffing analysis.
Mentions & discussions (2)
City Commission (Regular) - Oct 21, 2026
The city is ditching its 55-second phone tree for an AI agent backed by live call takers in Virginia, at up to $772,013 a year. About $375,000 of existing call center spending will offset it, and the mayor wants other departments' call centers folded in within months.
City Commission (Regular) - May 6, 2026
City will hire 22nd Century Technologies to replace the notorious phone tree with a 24/7 AI and live-agent service. Contract must come back to commissioners with the price before final approval.
We'll email you when it's on an upcoming agenda and when it's voted on, at most once a day.
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